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Monday
March 15, 2010

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People are Talking

"During our meeting she was courteous,professional, laughed at my poor attempts at humour and was most informative. When I left I was actually in a good mood having had a truly positive experience. Something I had not had at our bank for literally years. We chose a lender, all of the transactions went smoothly, and we even received a follow-up call to confirm that all was well and to thank us for our patronage. As we received a ten year mortgage her efforts were that much more surprising as she knows that we will not be weekly customers. Janette even sent the obligatory Christmas card to us as do all the other businesses we deal with. The only difference was this - I actually felt guilty for not sending one to her. Never before had I as a customer felt guilty for not sending a Christmas card to a business. The genuine caring that she displayed through the entire process was and is the reason why I will continue to refer friends and relatives to her in the future."
Steven and Gianna Bowley Victoria, BC

"It has been my pleasure to work with Janette over the past couple of years. The most important comment I can make is “if you want it done and it can be done” then the first person I call is Janette. "
Paul Werthner, Royal Lepage Coast Capital Real Estate Victoria, BC

"Janette is a breath of fresh air in the often dank cellars of mortgage broking. I have sent half-a-dozen or more clients to her for advice and have without exception been pleased with her handling of their and my interests. She is a valued and irreplaceable tool in my own service-system with clients. "
Ron Whitmarsh, Royal LePage Coast Capital Real Estate Victoria BC

"Thanks for all your help and for getting me such a great rate. A friend was very impressed that you had advised making my payments on the higher interest rate and having the difference go towards the principle. He has bought a lot of real estate and says not all brokers or bankers are that pro-active. I appreciate it immensely. "
Jean Kavanaugh Vancouver, BC

People are Talking